Return & Exchange
Taihonglai strives to provide an amazing shopping experience and
superior customer service. If for any reason you are not content with
your order, we gladly accept returns and exchanges within 7 days after
delivery and in new, unused condition with original packaging.
You must contact us at [email protected] prior to return/exchange
products to us. We will not process your refund or exchange request
without early notification.
Please refer to Return & Exchange for the terms as following:
1. Order Cancellation
We offer full refund if the order is cancelled within 24 hours of your
purchase. You should contact us at [email protected] immediately once you
decide to cancel the order. For orders cancelled after 24 hours of
purchase but have not been shipped, we will offer partial refund after
charging a 30% cancellation fee. We will not accept order cancellation
request if the orders have been shipped.
2. Exchange
We will accept exchanges for a wrong style, size or color. Because of
high cost in international shipping, we will ship the correct one in
your next order shipment.We will allow a return for an exchange as long
the item is unused/unworn with all its label, tags and original
packaging. Shipping fees to return the item(s) to us and to resend the
exchange will be covered fully by the customer.
Please contact our customer support before sending the products back.
3. Refund
If
you are not satisfied with our products (Not Quality Problem), you can
choose to be refunded the cost you paid for any of your initially
ordered items if they have been returned in original condition to our
warehouse. Customers have to cover the shipping fees to return the
items.As you know, You know, watches imported into China from other
countries have to pay a very high tariff. After we clear the customs, we
will tell you the customs charges you need to pay.
Please contact our customer support for refund assistance.
4. Some items purchased through special promotions may be final sale, and therefore not eligible for exchanges or returns.
5.Returns
will not be accepted without you having previously contacted our
customer service team.Please do not return your parcel to the address on
the shipping label as that is our shipping agent and we will not
receive it.